ISO 9001 | Help with certification

Explanation, requirements and checklist ISO 9001 is the most common used standard on quality management. With an ISO certificate you show how much value your organisation places on delivering and

How do you prepare your organisation for the ISO 9001 certification?

You want to or you have to obtain ISO 9001 certification, but where do you start? In this step-by-step plan, we explain how an organisation prepares for ISO 9001 certification.

What investment is needed to obtain ISO 9001?

Every company is different: type of service, number of employees and number of branches. Not every organisation has the same wishes and needs and so there is no single fixed

9 practical tips to effectively implement quality improvement

Quality improvement is the most important goal of an ISO 9001 quality management system. Continuous improvement and process optimisation are very important in order to obtain your certificate. Many organisations

Setting goals that actually are achieved

An important part of being effective in improvement is setting goals. Not setting goals leads to stagnation and regression. The competition will also be one step ahead of you every

Determine responsibilities, roles and authorities

Every standard requires the definition of roles, responsibilities and authorities. Most organisations work with job profiles. Some organisations specifically choose not to. Nevertheless, this standard requirement must be met. Defining

Internal audits ISO 9001

For almost every standard it is required to perform an internal audit. Especially in ISO 9001, it is an important part of the standard and quality improvement. In this article

From organisational context to strategic plan

Why the power of insight into your risks and opportunities works to your advantage. The new generation of ISO standards has a direct link to the business strategy and operational

Measuring customer satisfaction

Measuring customer satisfaction is an important part of the ISO 9001 standard. For many, the requirement from the standard is not entirely clear, which leads people to believe that it

How do you perform a stakeholder analysis?

Stakeholders: every company has them but not everyone manages them equally well. And that is a shame. Responding to and properly dealing with stakeholders can ensure that your company does